Intro to Computers
This beginner’s course introduces students to what makes up a computer and how to use it. Instruction includes basic history of the computers, introduction to the different external and internal parts (RAM, Hard Drives, CPU, etc.) of a computer and what they do, software (how to set up and remove), and how to maintain a healthy computer among other topics. No experience required.

B.E.S.T.
Business Education Self-Sufficiency Training
Realize your Dream of starting your own Small Business!
This 9 week program will help you to realize your dream of becoming a small business owner. Learn how to set up a business plan, organize your personal goals, learn the basics of business financials and gain access to small loans as well as on-going technical assistance!

Supervisory Skills
Learn the critical skills necessary to be an exceptional supervisor in today’s workplace! The Supervisory Skills Series is a highly interactive five-part program that provides new and experienced supervisors the tools they need to effectively motivate, communicate and direct their teams to meet company goals, objectives and law compliance. Emphasis is on mastering management techniques essential to the success of both the supervisor and the company.

Course 1: This highly interactive course is designed to provide a foundation of sound management techniques. The essential elements of successful supervision are discussed, including the values of praise and recognition, proper discipline techniques and motivation through effective performance evaluations. Additional time will be spent examining the legal side of supervision, including sexual harassment.

Course 2: True leaders motivate, delegate and know how to make the best use of their time. This course focuses on identifying a supervisor’s individual strengths as a leader and then using those strengths to set their employees up for success through motivation, time management, delegation and interviewing.

Course 3: Most employers agree that the ability to communicate is essential for supervisory skills. In fact, it is impossible to perform any supervisory task well without good communication skills. This course identifies the principles of effective communication and helps the supervisor recognize and resolve communication breakdowns in the workplace.

Course 4: Any definition of supervisor has to include the ability to solve problems, make decisions and plan for the future. Through thought-provoking case studies, this course will teach time-effective and practical ways to execute the problem-solving process from discovery to resolution. Participants will learn the value of working together in groups to solve common and some not-so-common workplace situations.

Course 5: The face of the workplace is changing, forcing supervisors to change as well. Issues that were rarely discussed in the past are now very typical. Successful supervisors embrace diversity, resolve conflict and attempt to minimize stress by setting realistic goals for both themselves and their team.

Intro to Microsoft Word 2007
This course will focus on the basic Microsoft word 2007 applications. We will cover as much or as little as the students are comfortable with - the students will determine the pace of the course. If you are interested in learning Microsoft Word from the ground on up, this is the class for you.

Medical Billing and Health Insurance Specialist Certificate Program
The Medical Billing and Health Insurance Specialist Certificate Program is designed to prepare individuals to understand billing procedures, coding, insurance guidelines, medical terminology, and regulatory changes affecting insurance billing/coding. Upon completion of this program, individuals will be qualified to seek employment in physician offices and medical/billing agencies.

Degree Completion Program - Bachelor of Science in Human Resources
Date: Beginning Wednesday, March 12
Cost: Call 800-576-3111
Provider: Geneva College

The Degree Completion Program, leading to a bachelor's degree in human resources, equips contemporary college graduates to work in organizations both as generalists in human resource departments, with oversight for areas like hiring, compensation and benefits, safety, training and conflict resolution, and as managers or supervisors in other areas within an organization.

Direct link to Geneva College Degree Completion Program page http://www.geneva.edu/page/dcp

HR ESSENTIALS

Customer Service

Your company’s success is in the hands of your customers…

Most unhappy customers don’t complain, they leave silently and tell others about their bad experience. This program emphasizes the importance of providing quality customer service and how to create raving fans!

Highlights include:

• Steps to effective listening
• Identifying and communicating with difficult personalities
• Building rapport and identifying customer needs
• Building on your company’s unique strengths
• “Internal” customer service
• Customer service “truths”
• Understanding why “satisfied” isn’t good enough
• Identifying what shapes our attitude
• Exceeding customers’ expectations

Interviewing and Hiring

Fine-tune your interviewing techniques, remain legally compliant, avoid negligent hiring cases and learn the dos and don’ts of job offers

Employee Retention Strategies

Learn how to keep the best people working for you!

Retaining the best employees is a challenge that all employers face. While fair compensation is always important, the decision to stay at a job involves much more than money for most employees.

Join Dan Monaghan, Manufacturers’ Association director of Training, as he explains best practices for reducing turnover.

Discussion topics:

• Four “must haves” of praise, motivation
• MBWA (Management by Walking Around)
• Achieving positive results
• Creating unbreakable bonds between employees and supervisors

And much more…

This 90-minute presentation will not only provide key strategies to keep the best people working for you, but offers a sample of the Manufacturers’ Association’s Supervisory Skills program, a five-course series that offers an interactive, engaging style of training ideal for corporations, small businesses, health-care facilities, manufacturers and educational institutions alike.